1. Processing & Shipping Times
- Orders are processed within 2-7 business days before shipping.
- Estimated delivery time varies by destination:
- Europe & USA: 7-20 business days
- Rest of the World: 10-30 business days
2. Shipping Costs
- Shipping costs depend on the destination and will be calculated at checkout.
- We may offer free shipping on certain promotions.
3. Tracking Information
- Once your order is shipped, you will receive a tracking number.
- Please allow 3-5 days for tracking updates to appear in the system.
4. Customs & Import Taxes
- International orders may be subject to customs fees and import taxes. These costs are the responsibility of the buyer.
5. Delivery Issues
- If your order is delayed beyond the estimated timeframe, please contact us at Alqueenshop2025@gmail.com.
- If your order is lost or undelivered, we will investigate with the shipping provider.