1. Return Eligibility

• You may request a return within 14 days of receiving your order.
• Items must be unused, in their original packaging, and in resellable condition.

2. Non-Refundable Items

• Items marked as “Final Sale”
• Intimate clothing (e.g., lingerie, swimwear)
• Electronic accessories once opened

3. Return Process

• To initiate a return, contact us at Alqueenshop2025@gmail.com with your order number.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Processing

• Refunds are processed within 5-10 business days after receiving the returned item.
• Refunds are issued to the original payment method.

5. Damaged or Incorrect Orders

• If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement or refund.